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You can quickly and easily find out this information by using the Andorra Telecom app, which you can download from the Apple Store or the Google Play Store.

Yes. To ensure that you do not have any incidents with your connection, especially when you are outside Andorra, it is recommended to always configure the parameter called "APN". Note that your settings may change depending on your phone brand and operating system version.

For iPhone devices: Go to Settings > Mobile data > Mobile data network. Once there, in the section "Access point" of mobile data enter the word "internet". Once this is done, you may need to restart your phone.

For Samsung devices: Go to Settings > Connections > Mobile networks > Access point names. Once there, add a new access point and in the “Name” and “APN” sections, enter the word “internet”. Once this is done, click on the options icon (three dots) and select “save”. Now all you have to do is activate the mobile data in the “connections” section. You may need to restart your phone for the settings to be activated.
 
For Xiaomi devices: Go to Settings > SIM cards and mobile networks (select Andorra Telecom SIM) > APN > New APN or “+”. Once there, in the “Name” and “APN” sections enter the word “internet”. Once this is done, select “More” and “Save”. Now you only need to activate the mobile data in the “SIM Cards and Mobile Networks” section. You may need to restart your phone for the settings to be activated.
 
For Wiko devices: Go to Settings> Wireless & networks > “More” > Mobile networks > APN. Once there, in the “Name” and “APN” sections enter the word “internet”. Once this is done, select “More” and “Save”. Now you only need to activate the mobile data in the “SIM Cards and Mobile Networks” section. You may need to restart your phone for the settings to be activated.

Once set up, if you still have no mobile data service, make sure you have no restrictions activated by calling 115.

Europe:

Abkhazia, Albania, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, Hungary, Iceland, Italy, Kosovo, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Jersey, Guernsey, Aland Islands, Isle of Man, France, Georgia, Germany, Gibraltar, Greece, Ireland and City from the Vatican. 

North America:

Alaska, Aguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Bermuda, Canada, Cayman Islands, Cuba, Dominica, Dominican Republic, Greenland, Grenada, Guadeloupe, Guantanamo, Haiti, Hawaii, Jamaica, Martinique, Mexico, Montserrat, Saint Barthélémy Bonaire, Saba, Sint Eustatius, Curaçao, Puerto Rico, Saint-Pierre-et-Miquelon, Saint Kitts and Nevis, Saint-Martin, Saint Lucia, Saint Vincent and the Grenadines, Turks and Caicos Islands, Trinidad and Tobago, United States, Virgin Islands (United Kingdom), Virgin Islands (USA).

If you need more data you can buy 2 GB of Extra Data, valid until the end of the month.

So that you have better control of your spending, the Extra Data service is not automatically renewed and you will receive an SMS notification before you run out.

If you often find yourself in this situation, we recommend changing your rate and subscribing to one with more data than you currently have. You can do so via the app or on the Andorra Telecom website.

If you need to connect to Spain, France or Portugal, you can contract the “Data Roaming” option and you will have up to 30 GB of your data to connect in these countries. If you also need to call, you can sign up for the "Voice Roaming" option and you will have the totality of minutes of your rate to do so in these countries.

To call or roam from the European Union, Turkey, or the United States (zone 1) , you can turn on Daily Roaming for Calls and/or Data.

Once the data and minutes included in the rate options you have contracted have been used up, you will have the service according to the current roaming rates.

For other countries, current roaming rates will apply.

Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Slovenia, Spain, United States of America, Estonia, Finland, France, Greece, Guernsey, Hungary, Isle of Man, Åland Islands, Faroe Islands, Ireland, Iceland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Norway, Netherlands, Poland, Portugal, United Kingdom, Slovak Republic, Czech Republic, Romania, San Marino, Sweden, Switzerland, Turkey, the Vatican and Cyprus.

The demand for greater speed in connectivity is growing day by day. 5G is the technology that meets this need, offering users the benefits brought by high speed.

The value of 5G is its immediacy, with its latency increasing from 20 milliseconds to less than 10 milliseconds and theoretical speeds greater than 1 Gbps.

The gradual implementation of 5G in Andorra started in December 2021. Since December 2021, compatible Xiaomi, Huawei, Sony and Oppo devices have been able to use 5G.

As of March 2022, users of the iPhone 13, iPhone SE (3rd generation), and iPhone 12 can activate 5G on their phones. In the initial phase, the activation of 5G for iPhone is manual.

To use 5G on your iPhone 13 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone SE (3rd generation), iPhone 12 mini, iPhone 12, iPhone 12 Pro or iPhone 12 Pro Max, you need to update your phone with the latest iOS version and activate 5G:

• On your iPhone, go to Settings > General > Software Update, and update to the latest version of iOS.
• Then go to Settings > Mobile data > Options > Voice and data, and press 5G.

If you are setting up your iPhone 13 mini, iPhone 13, iPhone 13 Pro or iPhone 13 Pro Max, iPhone SE (3rd generation), iPhone 12 mini, iPhone 12, iPhone 12 Pro or iPhone 12 Pro Max for the first time, follow those steps once you've completed the initial setup of your iPhone.

5G is available in the centre of each parish, with no need to install a new aerial or use frequency bands other than the existing ones.

As with 4G, implementation of 5G requires each phone manufacturer to approve the network on which the mobile devices it has made are to be used.
The next manufacturer to approve the network will be Samsung. 5G is expected to be available for compatible Samsung models towards the end of June.