Mobile telephony
eSIM
The evolution of today’s SIM card.
The eSIM or virtual SIM, is the evolved form of today’s SIM card. This eSIM is built into the mobile device itself.
Activate the eSIM
(if you are already a mobile phone user)
6 €
Prepaid mobile telephony with an eSIM
Now you can contract a prepaid eSIM without even having to leave home and without needing to be an Andorra Telecom customer.
View the prepaid rates.
Please check that your phone supports an eSIM.
Contracted mobile telephony with an eSIM
If you already have a line you can request the change to an eSIM contract from our store.
Advantages of the eSIM
eSIM technology provides a more immediate digital experience when you register for a mobile communication service.
The eSIM removes the need to handle the physical SIM card, with all the problems associated with it (loss, theft or deterioration of the SIM).
Which mobile phones are compatible with the eSIM?
Before activating the eSIM, check that your mobile phone is compatible with the service. As a guide, the following models are compatible:
Apple
iPhone XS
IPhoneXR
and later
Google
Pixel
and later
Samsung
Galaxy Fold
Galaxy Flip
Galaxy Note 20 and later
Other
Brands such as Oppo, Huawei, Motorola, Nuu, Rakuten, also offer mobiles compatible with eSIM.
More information about the eSIM
How can I ask for an eSIM?
If you have a compatible smartphone, contact our sales office.
Whether it is a new line or a change of SIM card if you are already using our mobile service, you will receive an email with all the information you need to activate the mobile phone service.
How do I activate the eSIM?
We will send you an email with the QR code to download the profile, PIN, PUK and the steps to follow to turn your eSIM on.
Your eSIM will be activated automatically when you use it for the first time in Andorra.
Do I have to take any action when I arrive in the country if my main SIM card is provided by another operator and I have downloaded my eSIM card outside Andorra?
Yes. Once you are in Andorra you will have to select the Andorra Telecom eSIM card in your mobile settings. Once you have selected it, it will be automatically activated when you communicate for the first time (with a call or data).
Can I switch my eSIM card from one device to another?
Yes, to do so you’ll need to delete the eSIM card from the device it’s activated for and use the same QR code for the other device. If you’ve used the QR code twice, you’ll need to activate it again by repeating the whole process.
If you’re a contract mobile telephony user, you can perform a third reading of the QR code you already have and you’ll be charged €3 (including IGI tax) on the bill.
If you’re a prepaid mobile telephony user, you’ll have to come to the store to request a new QR code and you’ll be charged €6 (including IGI tax).
Will I lose my eSIM if I reset my smartphone?
No, restarting the device will not erase the eSIM data. To erase this type of data, you must enter the configuration of your smartphone and delete them manually.
If I delete my eSIM card from my smartphone, how can I reactivate it?
If you delete the eSIM card by mistake, you can re-use the QR code we’ve provided you with. If you’ve used it twice, you’ll need to activate it again by repeating the whole process.
If you’re a contract mobile telephony user, you can perform a third reading of the QR code you already have and you’ll be charged €3 (including IGI tax) on the bill.
If you’re a prepaid mobile telephony user, you’ll have to come to the store to request a new QR code and you’ll be charged €6 (including IGI tax).
What should I do if I lose my smartphone, or it is stolen?
In the event of theft or loss, you have to do the same as you would for a SIM card. Call us at 115 (or +376 301 115 from abroad) to block the line. Once you have a new smartphone compatible with eSIM, you have to ask us for a new activation.
Do I need a PIN for my eSIM?
The eSIM comes with the PIN deactivated. However, it can be activated if needed. The PIN is included in the SIM profile card and can be obtained from the customer service centre (115). You can activate the PIN when configuring the device and then change it after entering it for the first time.
When I change my physical SIM for an eSIM, will I notice any difference?
You will not notice any difference, as you will have the same number and tariff, keeping all the services you had contracted with your physical SIM. The eSIM will simply replace the physical SIM.
Can I delete my eSIM card?
Yes, you can do this in Settings->>Mobile Data. Select a plan and then click on "Remove mobile data plan". It is important to note that such action does not terminate the line and it will continue to be billed.
How long is my plan valid?
The validity of the plan is one month from the day you activate your eSIM. If you need more internet data or minutes you can top it up again whenever you want.
Activating the eSIM for an iPhone
1
Check that your iPhone is compatible with an eSIM and has the version 12.1 or higher of the operating system.
2
Check that you have access to the Wi-Fi network.
3
Open
Configurations > Mobile service
4
Select the option Add a mobile service plan.
5
The camera of your iPhone will turn on so that you can scan the QR code we have sent you.
6
If you wish, you can activate the PIN from your mobile phone.
Activating the eSIM in Android
1
Check that your Smartphone is compatible with an eSIM and has the version 9.0 or higher of the operating system.
2
Check that you have access to the Wi-Fi network.
3
Open Configuration > Wi-Fi and Internet
> Mobile network > Advanced > Carrier
> Add carrier.
4
The camera of your smartphone will turn on so that you can scan the QR code we have sent you.
5
Make sure your mobile rate is turned on in the Carrier section.
6
If you wish, you can activate the PIN from your mobile phone.
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