Make a complaint

Download the claim form from the website. You can use it to record the problem that has come up so that an agreement or solution can be found. You can send it to us in the following ways:

  • Send it by e-mail to:
  • Send it by ordinary post to: C/ Prat de la Creu, 2. AD500 Andorra la Vella.
  • Take it to one of our sales offices, in Andorra la Vella, La Massana or Sant Julià de Lòria. Enquire about the hours for attention.


When we have the answer to the problem, we will get in touch with you.