Mobile telephony

Prepaid

Are you a sporadic visitor to Andorra or do not wish to establish ties?
With the prepaid card we make it easier for you.

Enable the eSIM

Prepaid options

Choose the option that suits you best and activate it from the app or by calling 115.

M rate

19/month

IGI included

National data

3 GB

of data in Andorra.

 

National calls

20 minutes

to landline and mobile numbers in Andorra.

 

International calls

-

 

National SMS

0,16/SMS

 

to mobile numbers in Andorra.

 

If you use up any of your included allowances, the pay per use tariff will apply.

This rate is valid for 30 days following the moment at which you activate it. Once the 30 days have elapsed, the rate will be automatically renewed, as long as you have sufficient credit. This action will be announced via SMS.

S rate

9/month

IGI included

National data

1 GB

of data in Andorra.

 

National calls

20 minutes

to landline and mobile numbers in Andorra.

 

International calls

-

 

National SMS

0,16/SMS

 

to mobile numbers in Andorra.

 

If you use up any of your included allowances, the pay per use tariff will apply.

This rate is valid for 30 days following the moment at which you activate it. Once the 30 days have elapsed, the rate will be automatically renewed, as long as you have sufficient credit. This action will be announced via SMS.

  

Top-ups

Tarifa S o M

If you have an S or M rate , you can activate automatic monthly top-ups from the Online shop and forget about doing it manually.
The automatic top-up is activated according to the last renewal date and the amount to be topped-up depends on the contracted rate.

Preguntes freqüents de la telefonia mòbil de prepagament

You can check your prepaid rate and the validity thereof in the Andorra Telecom app.

You can consult the official points of sale on the Andorra Telecom website (check the map to find the nearest point of sale).

You can top up the balance from our website or app, at Andbank and Crèdit Andorrà ATMs or at the official points of sale (check the map to find the nearest point of sale).

Yes, the two prepaid rates (S and M) have data included to connect to the internet in Andorra.
If you need to connect via roaming in Europe or Turkey, you can enable the Daily Data Roaming. If not, you can make and receive calls or connect at the current roaming rates.

To ensure that you don’t have any issues with your connection, especially when you’re outside Andorra, it’s advisable to configure the setting known as “APN”. Note that your settings may change depending on your phone brand and operating system version.

For iPhone devices: go to Settings > Mobile data > Mobile data network. Enter the word “internet” in the mobile data “Access point”. Once this is done, you may need to restart your phone.

For Samsung devices: go to Settings > Connections > Mobile networks > Access point names. Add a new access point and, in the “Name” and “APN” section, enter the word “internet”. Once this is done, click on the options icon (three dots) and select “Save”. Now all you have to do is enable the mobile data in the “Connections” section. You may need to restart your phone for the settings to be activated.

For Xiaomi devices: go to Settings > SIM cards and mobile networks (select the Andorra Telecom SIM) > APN > New APN or “+”. Enter the word “internet” in the “Name” and “APN” section. Once this is done, select “More” and “Save”. Now you only need to enable the mobile data in the “SIM Cards and mobile networks” section. You may need to restart your phone for the settings to be activated.

For Wiko devices: go to Settings > Wireless connections and networks > More > Mobile networks > APN. Enter the word “internet” in the “Name” and “APN” section. Once this is done, select “More” and “Save”. Now you only need to enable the mobile data in the “SIM Cards and mobile networks” section. You may need to restart your phone for the settings to be activated.

Once set up, if you still have no mobile data service, make sure you have no restrictions activated by calling 115.

Prepaid mobile phone cards are valid for 12 months from the time the last top-up was made.

Once these 12 months have elapsed, you will have 2 months to reactivate your card. After these 14 months have elapsed since your last top-up, the card will be deactivated.

From outside Andorra, you can make and receive calls as well as send and receive SMS from the following countries:

- Germany (Vodafone D2)
- Austria (T-Mobile)
- Spain (Vodafone, Orange Spain and Movistar)
- Finland (Elisa)
- France (Orange France and Bouygues Telecom)
- Greece (Vodafone Panafon)
- Ireland (Vodafone Ireland)
- Italy (Vodafone Omnitel)
- Poland (T-Mobile)
- Portugal (Vodafone)
- Portugal (Optimus)
- Romania (Vodafone Romania)
- Sweden (Telenor)
- Switzerland (Sunrise)
- Turkey (Vodafone)
- Czech Republic (Vodafone)

If your balance is not reflected, you can call 115 free of charge to check the top-up status.

The demand for greater speed in connectivity is growing day by day. 5G is the technology that meets this need, offering users the benefits brought by high speed.

The value of 5G is its immediacy, with its latency increasing from 20 milliseconds to less than 10 milliseconds and theoretical speeds greater than 1 Gbps.

The gradual implementation of 5G in Andorra started in December 2021. Since December 2021, compatible Xiaomi, Huawei, Sony and Oppo devices have been able to use 5G.

As of March 2022, users of the iPhone 13, iPhone SE (3rd generation), and iPhone 12 can activate 5G on their phones. In the initial phase, the activation of 5G for iPhone is manual.

To use 5G on your iPhone 13 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone SE (3rd generation), iPhone 12 mini, iPhone 12, iPhone 12 Pro or iPhone 12 Pro Max, you need to update your phone with the latest iOS version and activate 5G:

• On your iPhone, go to Settings > General > Software Update, and update to the latest version of iOS.
• Then go to Settings > Mobile data > Options > Voice and data, and press 5G.

If you are setting up your iPhone 13 mini, iPhone 13, iPhone 13 Pro or iPhone 13 Pro Max, iPhone SE (3rd generation), iPhone 12 mini, iPhone 12, iPhone 12 Pro or iPhone 12 Pro Max for the first time, follow those steps once you've completed the initial setup of your iPhone.


5G is available in the centre of each parish, with no need to install a new aerial or use frequency bands other than the existing ones.

As with 4G, implementation of 5G requires each phone manufacturer to approve the network on which the mobile devices it has made are to be used.
The next manufacturer to approve the network will be Samsung. 5G is expected to be available for compatible Samsung models towards the end of June.